InterAct Asia is a Call Center and Telemarketing services center based in Yangon, Myanmar. With extensive industry experience and in-depth local knowledge and contacts, we are confident that we can provide the highest levels of service to help you connect, retain, and attain quality customers.
What sets us apart?
- Extensive, credible filtered data base of customers / business contacts that have been visited and verified by our field agents
- Management team with over 15 years of BPO / Call Center / Customer Service leadership experience
- Full accountability: we give detailed reports on calls we have serviced, and also provide audio recording of those calls as reference to back up our reports
- Our Call Center is managed under tried and tested Operational Procedures
Operations and Procedures
- We start at the beginning, with Best Call Center Agents we can get for you. We emphasize training, positive attitude, and alignment of goals
- Strict performance management procedures are implemented so you get the most out of our services
- Agents undergo weekly exams to test their product knowledge
- Based on agents test results they are given refresher courses to improve product knowledge and bridge gaps
- Agent Calls are monitored by a Quality Auditor and agents are coached on their strengths and weaknesses